Welcome to the Phoenix Concussion Patient Services Portal.
We are so sorry you are struggling with symptoms or loss of function after your injury, but are happy you found your way to us.
Lauren Ziaks, PT, DPT, ATC, NCS is available to provide telehealth physical therapy services for patients living in PTCompact States (learn more here).
Lauren specializes in the care of patients with post concussion, long-COVID (post-viral infection syndromes), and other causes of autonomic spectrum disorders (dysautonomia).
After a thorough evaluation, you and Lauren will create the best treatment plan for you. Care is based off evidence-based protocols Lauren created however, each plan is tailored to the person on the other side of the screen!
Anticipate your evaluation to take 90-minutes.
Allow 55-minutes for each follow-up session to ensure we have time to answer questions and progress your individualized home exercise program.
You read that right, “Nerves that Fire Together, Wire Together.” This treatment plan will not work for you if you aren’t willing to work for it!
The average patient will be seen 1x per 2-4 weeks depending on level of deficits. You will discuss how this plan best fits your unique needs during your initial evaluation. The frequency of visits may change throughout the duration of your care.
Each patient is expected to complete 20+ minutes per day of home exercises in order to achieve their maximal healing potential.
It doesn’t matter if your injury was 3 days or 10 years ago, patients who work hard in this model WILL see improvement. There is life after chronic illness and together we will establish what that life can look like!
Who is the provider?
Lauren Ziaks, PT, DPT, ATC, NCS has over 7 years of experience treating individuals with concussion and has helped >1200 patients improve their quality of life. Through this growing and evolving practice, she has developed new treatment protocols to help close the intervention gap in knowledge that exists in concussion management today.
She is a graduate of Northeastern University with both a Bachelor of Athletic Training and a Doctor of Physical Therapy.
She was previously certified in vestibular rehabilitation therapy with the American Institute of Balance but earned her vestibular competency through Duke University in 2021. She is a board-certified Neurologic Certified Specialist (NCS). Lauren has advanced training in vision therapy and operates her practice under the direction of a FCOVD neuro-optometrist. These advanced trainings have allowed her to develop integrated vision and vestibular therapy protocols – treating the brain the way the brain is used in real life vs in specialty silos.
Following her own traumatic brain injury, Lauren has dedicated her practice to helping others Return to Life and Sport. She created Phoenix Concussion Recovery to provide an educational resource to patients and providers alike.
Lauren has published her novel evaluation and treatment protocols in peer-reviewed journals and is expanding her work into the management of dysautonomia.
She presents at local and distant institutions, local, state, and national conferences and her aim is to train as many providers as possible in her novel techniques to improve patient outcomes across the United States.
Housekeeping:
*A “super bill” can be provided for you to submit to your insurance independently however, we do not bill insurance directly*
Packages of 5 visits are available for a 20% reduced rate
Doctor, Nurse Practitioner, Physician’s Assistant referral is required after the first 30 days of treatment (for most states Lauren is licensed / holds privileges in). You can discuss your state’s requirements with Lauren during your initial evaluation.
Lauren is currently licensed / holds privileges in: Utah (home state), Washington, Oregon, and Colorado.
She has a license application in NY State as of October 2022. Care will be available once approved.
If you live outside of these states (and not in a PTCompact State), you can discuss options with Lauren for licensure in your state. Due to different state requirements, a license in your state may or may not be feasible. If a licensure in your state is not possible, PTCompact States are expanding in number and it may be an option for you in the near future!
What to Expect
Once you establish care with Doctor of Physical Therapy, Lauren Ziaks, you will complete in-take paperwork to provide a thorough history including your past medical history, how your symptoms started, timeline of previous treatments, and any other pertinent information Lauren requires.
You will be sent an initial patient packet of detailed information for materials you will need to obtain for your initial evaluation and throughout your care. Each required item has been thoughtfully selected to limit out of pocket costs for patients while maximizing healing potential. Telehealth care has nuances and in-order to maximize the benefit of your sessions, these materials will be required to extend the treatment space into the comfort of your home or gym.
Before each session you will complete an online symptom questionnaire to track your symptoms and progress.
Your sessions will be performed via telehealth on a secured platform, instructions will be provided.
Your treatment notes will be stored in accordance with your state’s laws.
Lauren is fully insured and has secured a license / privileges in both the state you are receiving treatment in as well as the state she is located in according to particular state laws.